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经常问的问题

About Duty Freeuk
购买条件
Placing a Pre-orderuk
Editing and Cancelling Your Orderuk
Picking up your orderuk
Paying for Your Orderuk
MyDutyFree折扣
合作伙伴折扣。促销代码
Registration at the websiteuk
采购限制免税
退货政策
About Duty Freeuk

ukDuty free is the system of sales at retail outlets that are exempt from the payment of certain local or national taxes and duties, allowing to reduce the price of the featured goods. According to the Eurasian Customs Union Customs Code, goods cannot be imported to the domestic market and can be sold exclusively to those customers, who are leaving the territory of Ukraine.

购买条件

要免税购买商品,您需要乘坐出国旅行。

Placing a Pre-orderuk

ukTo make a pre-order at our website, you need to select items from the list available. Choose items you would like to purchase and press the "Add-to-Cart" button. Having added items to your cart, place a pre-order.
To do so, go to your cart, enter your name, flight number and click the "Checkout" button. Information about your order will be sent to your e-mail address.

Editing and Cancelling Your Orderuk

ukYou can add and delete items from your order through your personal account, for which it is necessary to sign-in. You can also contact our customer support via email at support@mydutyfree.net.

Picking up your orderuk

The duty-free shop is located at Kyiv International Airport (Zhuliany) after passport control zone. Pick up your purchase at Mydutyfree cash desk in the duty-free store.

Paying for Your Orderuk

ukPayment is made at MyDutyFree pickup point after you have checked items in your purchase.
You can pay for your purchase in euros, dollars, pounds and rubles (besides, one purchase can be paid for in several currencies).
Duty free shops at Borispil International Airport accept cards of the following payment systems: Visa, Master Card, Maestro, American Express.
Prices on the website can slightly vary from the prices at a duty free shop, due to constant changes in currency exchange rates and the fact that the rate of exchange set by the National Bank of Ukraine can differ from the internal rate at the shop. We apologize in advance for any inconvenience this may cause.

MyDutyFree折扣

MyDutyFree在网站上提供的所有项目都有10%的优惠。此外,我们为合作伙伴的客户提供额外折扣。

合作伙伴折扣。促销代码

MyDutyFree合作伙伴公司的客户可以使用合作伙伴折扣。通常,使用您收到的促销代码,从合作伙伴公司购买服务时,可以额外享受折扣。您可以在结算页面的相应字段中输入您的促销代码                         代码只能使用一次。
                        目前,MyDutyFree的合作伙伴公司是加盟(另外2%的折扣),Tui(2%),Coral Travel(2%),Air(2%)和Raddison(2%的酒店客人入住商务套房,5 %的豪华套房客人)                         除了10%的MyDutyFree折扣之外,还提供额外折扣。
                        如果您是高级万事达卡持有人,您将获得额外的5%的折扣,即您可以以15%的折扣购买。为了使用折扣,您需要在促销代码字段中输入促销词(可以在万事达卡网站上找到)。获得折扣的强制性条件是在机场使用高级万事达卡:金MasterCard®,WorldMasterCard®,PlatinumMasterCard®,World EliteMasterCard®进行购买的全额付款。

Registration at the websiteuk

ukIn order to place a pre-order, registration at www.mydutyfree.net. is not required. However, this will allow you to edit and cancel your order, view order history and create a wishlist. Registration also simplifies making a pre-order.
You can sign-in via accounts on social networking sites, such as VKontakte or Facebook.

采购限制免税

一般而言,没有关于免税店销售物品的限制。但是,您应该考虑到您要离开的国家可能对指定的货物(主要是酒精和烟草)有进口限制。请先预订您所在国家的进口规则。您可以在 http://www.worlddutyfree.com/information/customs-allowances.html找到的完整的限制列表

退货政策

如果您购买的产品质量不合格,请发送邮件至 dutyfree.kyiv@gmail.com

如果网站有技术问题,请联系我们的支持团队

support@mydutyfree.net +380-67-828-42-99
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